Kitchen Display (KDS) Not Showing Tickets

If orders aren't appearing on a kitchen display, try these steps in order.

1. Refresh the POS

Tap refresh on the main POS station and watch whether the KDS updates — many sync issues clear immediately.

2. Verify Products on the order are mapped to the KDS

Newly created products must be assigned to their respective Printers and Kitchen Displays for them to display on KDS when ordered.

3. Reboot the KDS

Power-cycle the display when there's a lull. This resolves most stuck screens.

4. Make sure the KDS app is actually open

The app may not be on the main screen. Swipe up from the bottom of the screen to see the full app list and reopen the KDS app.

5. Tickets going to the wrong screen or printer?

Routing (which items go to which KDS/printer) is configured in the backend. If tickets print at the bar instead of the kitchen, or a station stopped receiving certain items, contact support — we'll fix the routing. Note that some setups route all products to all displays by design.

6. App version issues

Occasionally, the KDS app needs to be reinstalled or updated — we'll walk you through it or handle it remotely. Just let us know what the screen shows.