Public

POS & Registers

• Revel POS Update Checklist ✅
• Adding and Removing Employees on the POS
• End of Day (EOD) and Credit Card Batching Explained
• How to Find a Past Order in Revel
• Voids and Refunds on Revel POS
• How to 86 an Item (Mark Out of Stock) in Revel

See all 7 articles

Printers & Hardware

• Broken or Lost Hardware — Repairs, Warranty, and Replacements
• Kitchen Display (KDS) Not Showing Tickets
• Cash Drawer Won't Open
• Receipt or Kitchen Printer Offline — Troubleshooting Steps
• Rebooting Steps

Payments & Gift Cards

• Tips Not Showing on Reports and Tip Adjustments
• Gift Card Problems — Swipes Not Reading and Balance Issues
• Card Reader Not Working or Payments Declining
• Supported Gateway/Processor Payment Error Codes

Menu & Online Ordering

• How to Request Menu, Price, or Hours Changes
• Loyalty Program Issues (Incentivio) — Points, Punches, and Rewards
• Online Orders Not Coming Through (DoorDash, Uber Eats, Grubhub, OLO)

Internet, Phones & TVs

• TVs, Menu Boards, and Music Not Working
• Restaurant Phones Not Working (RingCentral)
• Internet or WiFi Down — First Steps Before Calling Your ISP

Guides & Resources

• How to Reach Pivot Up Support (and What to Include)