Online Orders Not Coming Through (DoorDash, Uber Eats, Grubhub, OLO)

If online or delivery orders stop arriving, work through these checks.

1. Check the order device/tablet

• Reboot the order tablet or integration device. Note some scanners/printers have TWO power supplies — one for the device and one for the small box it plugs into. Reboot both.

2. Check your POS display filters

• On the screen where orders appear, check the filter in the top corner and make sure each channel (Uber Eats, DoorDash, etc.) is still checked to show.

3. Confirm the store isn't paused

• Marketplaces can pause your store automatically after missed orders. Check the partner tablet/portal for a "paused" or "closed" banner.

4. Orders showing as cancelled?

• If orders appear then cancel, confirm nobody in the store pressed cancel, then reboot the integration device and contact us — we'll pull the integration logs.

What we handle for you

Menu sync issues, store hours mismatches, address errors on marketplaces, and integration problems (Deliverect/Checkmate/OLO) are backend items — send us the store, channel, and an order number or screenshot, and we'll open vendor tickets and track them to resolution.