How to Request Menu, Price, or Hours Changes

We make menu, pricing, and hours changes for you across the POS and all online channels. Here's how to get them done fast and right.

What to send us

• Menu items: exact item names, prices, category, and any modifiers (with prices). For new items, note which printers/KDS the item should route to.
• Price changes: a simple list — item name, old price, new price. Photos of a marked-up menu work fine.
• Hours changes: the new hours and which channels they apply to (in-store, online ordering, DoorDash/Uber Eats/Grubhub — marketplace hours are managed separately and are a common source of "why are we getting orders after close?").

Where changes apply

Tell us the scope: POS only, online ordering, delivery marketplaces, or everywhere. These are separate systems — a price changed on the POS doesn't automatically update Uber Eats. We push to all channels and confirm when everything is live.

Timing

• Simple price/availability changes: usually same day.
• Larger menu builds or restructures: we'll give you a timeline up front. For big changes we schedule the push during slow hours so nothing disrupts service.

After the change

We'll confirm when it's live. A refresh on the POS (and reopening the online menu) is sometimes needed to see the update.