TVs, Menu Boards, and Music Not Working

Digital signage, menu board TVs, and music systems share a pattern: the screen or speaker is usually fine — it's the small player device behind it.

TV or menu board showing a black screen

1. Is the TV powering on at all? Check for a standby light and whether the backlight reacts when you power it on. If the TV is completely dead, it's a TV/power issue — check the outlet and power cable.
2. TV on but no picture? The problem is usually the media player behind the TV (a small box or stick). If accessible, unplug its power for 10 seconds and plug it back in.
3. Wrong input: confirm the TV is on the input the player is connected to (many newer TVs have no physical buttons — you may need the remote).

Music stopped playing

• Reboot the music player device. If an update is in progress, it may take a while and should resume automatically afterward — if it doesn't, power it off and back on.
• Check that the amp/receiver is on and the volume is up.

When contacting support

Tell us which TV or zone (e.g., "TV #3, dining room") and whether the TV powers on. We can remotely reboot and check status on managed players (ScreenCloud, Rockbot, and similar) — often before anyone climbs a ladder.