Internet or WiFi Down — First Steps Before Calling Your ISP

When the internet drops, your POS, card readers, and online orders are all affected. Try this before anything else.

1. Reboot the modem and router

1. Find your modem (from Spectrum, Cox, etc.) and your router/firewall.
2. Unplug power from both, wait 30 seconds, and plug the modem in first.
3. Once the modem's lights stabilize (1–2 minutes), plug the router back in.

2. If you have a cellular backup router

Some locations have a small black router with antennas as cellular backup. If primary internet is down, reboot this unit too — it should take over automatically.

3. Check individual devices

• If only ONE device is offline (a single iPad, printer, or card reader), reboot that device rather than the network.
• Mobile card readers charge via cable — make sure they're charging and reboot them (hold the power button on the side).

4. Enable offline payments if needed

If the internet will be down a while, ask us about enabling offline payments so you can keep taking cards. We'll walk you through it.

Still down?

Contact support — we monitor your network equipment and can often see whether the outage is your ISP, your firewall, or a specific access point, and we'll open the ISP ticket for you.