How to Reach Pivot Up Support (and What to Include)

We support your POS, network, phones, online ordering, and just about everything with a plug. Here's how to get the fastest help.

Contact channels

• Text (fastest): (469) 212-7199 — our team sees texts immediately during business hours.
• Email: support@pivotup.tech — best for non-urgent requests, menu changes, and anything with attachments.

After hours

You'll get an automatic reply after hours. If it's urgent (store can't operate), say so — we monitor for emergencies and will respond ASAP. Otherwise, we'll follow up first thing next business day.

What to include (saves a round trip)

• Your location (restaurant + city, e.g., "Chiloso Forney").
• The station or device (POS1, bar printer, expo KDS, mobile card reader).
• A photo of the screen or error — with a description of the issue you are experiencing. 
• For order issues: the order number, channel (in-store, DoorDash, etc.), and date/time.

What we can do remotely

We can see the online/offline status of most of your equipment, send remote reboots, change menus and settings in the backend, and open vendor tickets (Revel, ISP, DoorDash, etc.) on your behalf — often before you finish typing the details.