Voids and Refunds on Revel POS

How voids and refunds work, and the right order of operations.

Voiding items (unpaid orders)

1. Open the order, tap the item, then tap Remove.
2. On the void reason screen you can also change the quantity if only some of the items should be voided.

Important: void any open, unpaid orders before end of day. Open orders carried across days will throw off your reporting.

Refunding a paid order

• Void the items first. When you void items on an order that's already been paid, the system will ask if you want to refund the difference — that's the clean way to do a partial refund.
• To refund a specific amount to the card and take the balance in cash, complete the item voids first, then handle the split when the refund prompt appears.

Common mistake

Closing an unpaid order by charging it to a house account (or similar workaround) instead of voiding creates messy reporting that has to be corrected later with reopens and offsetting discounts. When in doubt, void the items — or text us before improvising and we'll walk you through it.

Need help fixing a past mistake?

Send us the order number and what happened. We can usually reopen and correct it from the backend.