POS App Frozen or Crashing — Force Close and Restart (iPad)

If your POS app (Revel or similar) freezes, lags, or behaves strangely, force-closing the app fixes most issues.

Force close the app

1. From the bottom of the screen, swipe up to the center and pause briefly until the App Switcher appears.
2. Swipe left/right to find the POS app.
3. Swipe up on the app's preview to close it.
4. Reopen the app from the home screen.

If that doesn't fix it, reboot the iPad

1. Hold the top button and either volume button until "slide to power off" appears.
2. Slide to power off, wait 10 seconds, then hold the top button to power back on.

Apple's official restart guide: support.apple.com/en-us/101603

App won't connect after restarting?

• Go to iPad Settings, scroll to the POS app in the left column, and make sure the Local Network toggle is ON.
• In Settings > WiFi, verify the iPad is on the correct store network.

If the problem persists, contact support — we can often see the station status remotely.