Broken or Lost Hardware — Repairs, Warranty, and Replacements

What to do when a printer, iPad, card reader, or phone breaks, and how replacements work.

First: tell us what happened

Send the device type, station (e.g., POS2 printer), and a photo of the damage or error. Many "broken" devices turn out to be power or cable issues we can fix remotely.

Warranty and vendor replacements

• We check warranty status for you. In-warranty devices are replaced by the vendor — the replacement ships with a return label for the broken unit. Please actually send the old one back; vendors bill for unreturned units.
• Vendors sometimes require troubleshooting first (e.g., swapping batteries between two devices to isolate the fault). We'll walk you through exactly what they need.

Out of warranty

We'll quote your options — repair vs. replace. For some hardware (like iPads), replacement often costs close to a screen repair, so we'll recommend whichever makes sense.

Keeping you running meanwhile

Where possible we'll set up a temporary device or reshuffle existing hardware (e.g., move a card reader to the busiest station) so you're not down while waiting on a replacement. It's also smart to keep a spare printer or reader on the shelf — ask us for a recommendation.