Internet or WiFi Down — First Steps Before Calling Your ISP

Check individual devices

• If only ONE device is offline (a single iPad, printer, or card reader), reboot that device rather than the network.

When the internet drops, your POS, card readers, and online orders are all affected. Try this before anything else.

1. Reboot the modem and router

1. Find your modem (from Spectrum, Cox, etc.) and your router. Both will be branded by your ISP.
2. Unplug the power from both, wait 30 seconds, and plug the modem in first.
3. Once the modem's lights stabilize (1–2 minutes), plug the router back in.

2. If you have a cellular backup router

Some locations have a small cellular backup device. If the primary internet is down, reboot this unit too — it should take over automatically.

3. Enable offline payments if needed

If the internet is down for a while, contact Pivot Up Support about enabling offline payments so you can keep taking credit cards. We'll walk you through it.

Still down?

Contact Pivot Up Support — We monitor your network equipment and can often see whether the outage is with your ISP, your firewall, or a specific access point, and we'll open an ISP ticket for you.