Jonathon Cooper

We make menu, pricing, and hours changes for you across the POS and all online channels. Here's how to get them done fast and right.What to send usMenu items: exact item names, prices, category, an...

What to do when a printer, iPad, card reader, or phone breaks, and how replacements work.First: tell us what happenedSend the device type, station (e.g., POS2 printer), and a photo of the damage or...

Digital signage, menu board TVs, and music systems share a pattern: the screen or speaker is usually fine — it's the small player device behind it.TV or menu board showing a black screenIs the TV p...

Quick answers for the most common loyalty questions."My customer's points/punches aren't showing"Points and punches typically appear the next day — a scan from this morning won't show immediately.O...

Keep your employee list current — it matters for security, tips, and labor reporting.Adding a new employeeEmployees are created in the Revel backend (management console) with a name, a unique PIN, ...

What actually happens when you close out, and what to do if something goes wrong.The normal flowRunning End of Day captures your credit card payments. The processor then batches them overnight (aro...

Two common tip questions: "why don't my tips show?" and "how do I fix a wrong tip amount?"Tips missing from a report you just printedTip data takes a couple of minutes to sync to the server. If tip...

Looking up an old order for a refund, receipt reprint, or customer question takes under a minute.On the POSGo to Orders. Recent orders are under Today's Orders.For older orders, tap the three dots ...

How voids and refunds work, and the right order of operations.Voiding items (unpaid orders)Open the order, tap the item, then tap Remove.On the void reason screen you can also change the quantity i...

Your phone system runs over the internet, so most phone problems trace back to power or network.Phones not ringing or showing offlineCheck the internet first. If your internet is down, the phones g...