Jonathon Cooper

We support your POS, network, phones, online ordering, and just about everything with a plug. Here's how to get the fastest help.Contact channelsText (fastest): (469) 212-7199 — our team sees texts...

If orders aren't appearing on a kitchen display, try these steps in order.1. Refresh the POSTap refresh on the main POS station and watch whether the KDS updates — many sync issues clear immediatel...

Cash drawers are driven by your receipt printer, so drawer problems are usually printer problems.How it worksThe drawer connects to the drawer kick port on the receipt printer with a cable that loo...

Common gift card fixes you can try in-store.Card won't swipe or processLog out of the POS, refresh, and try the transaction again.Test the reader: from the dashboard screen, tap the Gift Card butto...

If online or delivery orders stop arriving, work through these checks.1. Check the order device/tabletReboot the order tablet or integration device. Note some scanners/printers have TWO power suppl...

When you run out of something, mark it unavailable so it stops selling in-store and online.On the POSFrom the POS dashboard, tap Inventory.Scroll or use the search field to find the item, then tap ...

Card reader problems usually come down to power, connection, or timing.Quick fixesReboot the card reader. Most readers have a power button on the side or top — hold it down to restart.Check the con...

When the internet drops, your POS, card readers, and online orders are all affected. Try this before anything else.1. Reboot the modem and routerFind your modem (from Spectrum, Cox, etc.) and your ...

If your POS app (Revel or similar) freezes, lags, or behaves strangely, force-closing the app fixes most issues.Force close the appFrom the bottom of the screen, swipe up to the center and pause br...

Printer issues are our #1 support request. Most are fixed in under two minutes with these steps.1. Check power firstConfirm the printer's power light is on. Trace the power cable — printers use a b...